Terms & Conditions
  • Privacy Policy
  • Native Direct use of personal information that you may submit to Native Direct through this Web site is governed by the Native Direct Privacy Policy.

  • Shipping & Delivery
  • At this time, Native Direct ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Native Direct ships merchandise to Canada and Mexico. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. All international orders will be sent via the United States Post Office and the purchaser will be responsible for the exact cost of shipping. Our best estimate will be provided to the customer after the order has been placed. 

  • Return Policy
  • How long do I have to return my order if necessary? 
    We allow our customers to return their order up to 45 days from the date of purchase. 

    What are the exceptions on returns?

    • All apparel, which includes clothing, moccasins, hats, and blankets must have all tags, be unworn, and unwashed.

    • All media such as DVD's, CD's, and books must be returned in their original package and not have been used.

    Can I return any online purchase to one of the Ziibiwing Commercial Services Gift Shops? 
    No, all returns need to be communicated with Customer Service: (989) 775-4783 or E-mail Native Direct 

    May I cancel or change my order? 
    If you have not received a shipping confirmation e-mail please call us at 989-775-4783 or E-mail Native Direct to change or cancel any order. We will do everything we can to accommodate your request. However, we would like to remind our customers that we work very hard to process orders and shipments in a timely manner and we will not be able to cancel or change any orders that are in the shipping process. 

    How can I begin my return? 
    In order to begin your return we ask that you please contact us at 989-775-4783 or E-mail Native Direct. From there we will process a UPS return label and have it sent to the address that was given to us upon receiving your initial order. We ask that when you return the product(s) that you also return the invoice and fill out the Product Return or Exchange Form that was sent with your order. 

    How long will it take to see credit applied back to my credit card? 
    Please allow approximately 10 days for your credit to be applied to your credit card after the return/exchange has been processed. 

    Are my shipments insured? 
    Yes, for our customers protection we insure every package for the declared value of your shipment. 

    What should I do if my order was damaged upon receipt? 
    We apologize if your order was damaged upon receipt and for any inconvenience it may have caused. We ask that you please call us at (989) 775-4783 or E-mail Native Direct

    What should I do if the order I received is incorrect (received someone else's order, missing items, or incorrect items)? 
    We apologize for any error made in the processing of your order and for any inconvenience it may have caused. We ask that you please call us at (989) 775-4783 or E-mail Native Direct

    You may purchase merchandise from this Web site by using PayPal. If you do not have a PayPal account you can still checkout via PayPal and either set up an account or checkout as a guest. Native Direct reserves the right to change its payment procedures at any time without prior notice to you.

  • Store Hours
  • Customer service is available Monday through Friday from 8am to 5pm.